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Helping BBB to Gain Financial Clarity and Control to Power Growth

Helping BBB to Gain Financial Clarity and Control to Power Growth
Tuesday, March 08, 2022

CLIENT: Bigger Brighter Bolder BBB is a successful membership-based business club based in Newbury, Berkshire. For the past four years Panthera Accounting has provided BBB with Financial Awareness coaching, guidance and accounting support.

Tracey Miller is Managing Director of Bigger Brighter Bolder, a membership-based business club based in Newbury, Berkshire. For the past 10 years, BBB Success Groups have been helping business owners to build the businesses they want. It now supports members at many different stages of development. Although its founders are experts in growth and sales, they found they needed more support to maintain financial clarity and control as their own organisation evolved. 

For the past four years Panthera Accounting has provided BBB with Financial Awareness coaching and guidance in Management Accounting and Cashflow Management, as well as day-to-day bookkeeping and compliance accounting work.

Accounting for visibility and focus

BBB was first founded in 2009 by Tracey and her partner, business coach George Swift. Their early experience with accountants was not positive. She recalled: “Early on we found ourselves in some very challenging situations. We had a typical accountant firm charging us quite a lot monthly for doing the accounts at the end of the year – but we had no idea about Corporation Tax, and each year would just get a big tax bill landing on us. It was hideous.”

Tracey began to realise the value of a good accountant when BBB found a more supportive provider who gave more planning input. This served them well for some years, but since then, the business has grown considerably. Forward visibility has become more important.

Panthera Accounting stepped in to support BBB with payroll, bookkeeping and end of year accounts, but Tracey particularly values working directly with Panthera’s MD, Tory Wagg on the business finances. She explained: “Working with Tory has been the next evolution in working with an accountant. She has enabled me to evolve my position as Managing Director by helping me properly understand how the business operates from a financial perspective.

“Now we can make really strategic decisions, we know where we need to focus from a sales perspective. Plus, I have visibility, so I don’t have any more sleepless nights.”

Coaching enables calm control

Panthera has helped Tracey to learn about and comprehend BBB’s business finances better through regular coaching sessions. She is unequivocal about the value of this: “I don’t know how you can run any successful business without really understanding the numbers. When you run a business with a large membership and a growing team of nine staff, you must understand what your cashflow forecast looks like. You have to plan how to make provisions for tax, cover all the salaries, and manage this crazy world we live in. You have to have a handle on the numbers.

Tracey admits freely that learning about finance has not been without its challenges. “I am quite a resistant learner when it’s something that’s not my forté and have been on a huge learning curve about how to run the business. Especially the cashflow forecast – which I knew I should do, but Tory has helped to take the headaches away. Now I absolutely love my cashflow forecast!”

“Tory has an agenda to continually educate you on your own finances. Now we are focusing on Benchmarking and looking at other businesses in our industry to see how well BBB is performing.”

Enabling smart strategic decisions

Panthera has helped ensure that BBB is fully informed on finance to enable better strategic decisions. One of these was whether to launch a Start-up product at the height of the pandemic. “We needed to look at it not only from an emotional and business strategy perspective, but also from a financial perspective and the impact it would have on the deliverables for BBB. Making a smart decision was possible because we had a handle on the numbers.” They decided to proceed, and their Launch Success Groups have been extremely successful.

BBB has also taken Panthera’s expert advice around how to fund its growth. “Tory has educated us about what loans are available – one loan before the pandemic helped us make some investments we needed to do, and she was really swift and efficient in helping us get a Bounce Back loan. That enabled further big investments in our team, infrastructure and rebranding.”

Meeting different information needs

BBB is a family firm, managed by two equally strong but very different characters. “I respond to the big picture, and to clear visuals – whereas George is all about taking time to go into details. Tory manages both – giving him all the information he needs, but also giving me high-level bullet-points. She is clever at making sure we both understand the finances.”

Panthera switched BBB’s financial platform from Sage to Xero, which now provides Tracey with the visibility she needs on demand during the month. She says: “Xero is just the best software. I use it to view reports whenever I want – and can see anything outstanding very easily. I regularly use it to look at the P&L, which is a good snapshot, and can check into individual accounts.”

Tracey and Tory meet each month to review the management information. “The regular monthly session with Panthera is invaluable. We go through all the accounts: the cashflow forecast, the P&L, and see whether we’re on track. We have now added a quarterly session, which will include George, to enable us to look at strategic financial planning. Tory really is a Financial Director for BBB.”

A partnership based on trust

Trust is an essential enabler of the close relationship between BBB and Panthera, believes Tracey. She said: “I must work with someone who I know can handle me, and that I can trust. Sharing your finances is like sharing your dirty linen. It must be someone you know you can trust to not judge, and always provide you with support. Tory simplifies what can be a complicated subject into something that that I can make sense of – that shows real expertise.”

“Tory genuinely cares. She always goes the extra mile for her clients so they can feel good about their financial situation, even if the finances themselves aren’t good at one point in time. You still have clear understanding and financial strategy, and you know that someone has your back.”

The depth of this professional relationship has not only benefited BBB, Tracey concluded: “I don’t think we’d be where we are without Tory, because of what she’s enabled us to do financially. She has not just helped BBB but has also been instrumental in helping our members about loans and grants available, especially through the pandemic. She stepped up to do finance sessions when people were panicking, just to support our members.”

What our clients say

For us, there is nothing better than a happy customer. Here are just a few that let us know how much we mean to them.

Pete Dungey

Simple, efficient and most importantly, hassle-free.

We found Panthera via our search for a Xero expert. We knew the software we wanted to use, and needed a forward-thinking accountancy partner who could get us up and running, and teach us the ropes moving forward. Tory and her team have always been on hand to answer our questions, and help us to grow as a business, particularly during periods of big change, such as becoming VAT registered. They are always on hand to alleviate any concerns and help to keep our records in order, which makes our year-end accounts an absolute breeze! Being based in Bristol, our relationship is entirely email based, alongside one consolidation meeting at year end - this keeps things simple, efficient and most importantly, hassle-free.

Pete Dungey Kaleido Grafik Limited
Anita van Eijndhoven

Talk Our Language

The support and service we receive from Panthera Accounting is very good. Everything from regular meetings, a prompt e mail response and the transition of our Xero software (which we find very pro active indeed) has and is all remarkably efficient. We find Panthera talk our language and make any process as painless and easy as possible.

Anita van Eijndhoven Quidne-IT
Ash & Tim Lane

Panthera brush aside the stereotype of the typical accountant

We got in touch with Panthera Accounting by way of a recommendation; we haven't looked anywhere else since. They are an extremely professional yet relaxed group of people. We were slightly daunted by the idea of accountants but Panthera brushed aside y the stereotypes. They are very understanding when answering any questions we may have. They are completely efficient, offer sound business advice, and are fantastically priced. We will continue to recommend them.

Ash & Tim Lane Starveacre Fencing
Jayne Johnson

An Asset to my Business!

The whole team at Panthera are great! Working with them has been a huge support to my growing business. They help me to understand the numbers I need to know. They give me technology solutions like Xero so that I can process things quickly and have access to my own figures. They are quick to reply, highly knowledgeable, nothing is too much trouble and as well as making sure that everything is compliant and on time, they are enthusiastic, professional and fun to work with.

Jayne Johnson Better People
John Baker

Absolute joy - they provide a first class service on every level

Working with Tory and the team at Panthera is an absolute joy - they provide a first class service on every level; from simple Xero issues through to more complicated tax enquiries, they’re always on-hand to help me get it right. I’m certainly not their biggest customer, but I’m always made to feel like their most important one.

John Baker BKR Solutions
John Castle

Professional and Friendly

I would like to say that Panthera Accounting have helped me with my business accounts for more than 4 years now. They have consistently offered an excellent competitively priced service that works both professionally and in such a friendly way that I would highly recommend them to everyone considering using their services.

John Castle Ilexanna Limited & Birch Castle Homes Limited
Jonathan Morrison

They are always there to answer queries and sort out issues

I had been with Mr Dunn for 20 years when upon his death Panthera took over the business. They now play a bigger part in the running of my business, they do all the stuff that has to be done but I don't like doing ie book keeping, VAT, wages, and returns. They are always there to answer queries and sort out issues and make sure all Tax deadlines are met. Their costs are fair, service is great and I have and would highly recommend them.

Jonathan Morrison Wallingford Builders
Pippa Scott

Professional, friendly and personal service.

Panthera Accounting have gone above and beyond the call of duty to guide and support our Company. They offer a professional, friendly and personal service that can take the stressful and sometimes frightening feelings out of running a business. They have guided us through the working of Xero and have offered “teaching sessions” on the day to day running of the accountancy package. Our only regret is that we didn’t join their team earlier.

Pippa Scott Scott's Commercial Services Limited
Sara Southey

Panthera puts the personal back in to accountancy!

Tory and her team have provided a friendly, approachable and helpful service from the start. They have delivered a quality service, above and beyond anything I could have expected. Panthera, with the help of the Xero package, have taken the stress, strain and confusion out of managing my company and personal accounts. I look forward to working with them for many years to come.

Sara Southey Bluestones Garden Design
Tracey Miller

Panthera are fantastic.

Panthera are fantastic. Always professional, going the extra mile for their clients and delivering superb service. I recommend them all the time to my clients.

Tracey Miller Bigger, Brighter, Bolder BBB

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