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Introducing our Quick Queries Service

Introducing our Quick Queries Service
Friday, August 23, 2019

We often get asked to do a quick job for clients - a short query or a five minute phone call to clarify something, and we're always really pleased to hear from you and help with any worries you may have. We know some clients aren't sure if it's OK to give us a ring, or worry that there's going to be a fee attached so hold off asking until, perhaps, the issue becomes bigger or more serious. We really want to make sure you feel that the door is always open and you're able to use our expertise as your trusted advisors. To clarify that service, we've developed our Quick Queries Service, which we offer to all current clients who engage with us. It's free and you can use it as often as you need to.

Why we developed this service. 

At Panthera, we want to work with you on an ongoing basis as your trusted advisor, rather than just focus on last year’s numbers. To do that, we need to understand your goals and challenges, as well as ensure you make the best possible business decisions. So that you’re comfortable contacting us, we don’t charge for Quick Queries. Our Quick Queries service helps unlock opportunities for tax savings and prevents you making mistakes that may have costly implications for the business in the future. 

When should you use this service? 

This service can be used for any quick query when you want advice around a particular issue, for example: 

  • Coding queries
  •  To clarify if an expense is tax deductible 
  • The potential purchase or sale of an asset 
  • PAYE deductions 

We have a vast amount of expertise, experience, and resources to share with our clients. Our expertise is not limited to the financial and tax worlds and includes Business Planning, Coaching, Cashflow Improvement, Marketing, and even Sales. It’s important that you get the support you need as a business owner, so don’t let the fear of a bill get in the way of picking up the phone or emailing us. Please use your Client Manager as your initial contact point for your quick query. They are easier to get hold of than a Director and can readily answer most quick queries. 

What is included? 

A quick query is something that can be raised and resolved within ten minutes, whether over the phone, in an email, or face to face conversation. Some queries may seem simple at the outset, but are very technical in nature, or identify an opportunity to prevent a serious problem down the track, or make a tangible difference to your cashflow. If we need to spend more time to ensure we get you the best possible outcome, we'll always discuss potential costs with you upfront, before we commence any new work.

 'If in doubt give us a shout!'

Call Panthera Ltd on 01235 768561 with any Quick Queries you may have! 

Benefits of our Quick Queries Service 

  • No bill for a quick question with a quick answer 
  • Avoid mistakes that may have costly implications down the line 
  • Build a trusted relationship with us
  •  Keep us informed of your plans 
  • Minimise taxation commitments 
  • Discover an alternative point of view 
  • Make informed decisions
  •  Identify further issues that you hadn’t considered
  •  Gain access to the collective wisdom of the Panthera team


What our clients say

For us, there is nothing better than a happy customer. Here are just a few that let us know how much we mean to them.

Pete Dungey

Simple, efficient and most importantly, hassle-free.

We found Panthera via our search for a Xero expert. We knew the software we wanted to use, and needed a forward-thinking accountancy partner who could get us up and running, and teach us the ropes moving forward. Tory and her team have always been on hand to answer our questions, and help us to grow as a business, particularly during periods of big change, such as becoming VAT registered. They are always on hand to alleviate any concerns and help to keep our records in order, which makes our year-end accounts an absolute breeze! Being based in Bristol, our relationship is entirely email based, alongside one consolidation meeting at year end - this keeps things simple, efficient and most importantly, hassle-free.

Pete Dungey Kaleido Grafik Limited
Anita van Eijndhoven

Talk Our Language

The support and service we receive from Panthera Accounting is very good. Everything from regular meetings, a prompt e mail response and the transition of our Xero software (which we find very pro active indeed) has and is all remarkably efficient. We find Panthera talk our language and make any process as painless and easy as possible.

Anita van Eijndhoven Quidne-IT
Ash & Tim Lane

Panthera brush aside the stereotype of the typical accountant

We got in touch with Panthera Accounting by way of a recommendation; we haven't looked anywhere else since. They are an extremely professional yet relaxed group of people. We were slightly daunted by the idea of accountants but Panthera brushed aside y the stereotypes. They are very understanding when answering any questions we may have. They are completely efficient, offer sound business advice, and are fantastically priced. We will continue to recommend them.

Ash & Tim Lane Starveacre Fencing
Jayne Johnson

An Asset to my Business!

The whole team at Panthera are great! Working with them has been a huge support to my growing business. They help me to understand the numbers I need to know. They give me technology solutions like Xero so that I can process things quickly and have access to my own figures. They are quick to reply, highly knowledgeable, nothing is too much trouble and as well as making sure that everything is compliant and on time, they are enthusiastic, professional and fun to work with.

Jayne Johnson Better People
John Baker

Absolute joy - they provide a first class service on every level

Working with Tory and the team at Panthera is an absolute joy - they provide a first class service on every level; from simple Xero issues through to more complicated tax enquiries, they’re always on-hand to help me get it right. I’m certainly not their biggest customer, but I’m always made to feel like their most important one.

John Baker BKR Solutions
John Castle

Professional and Friendly

I would like to say that Panthera Accounting have helped me with my business accounts for more than 4 years now. They have consistently offered an excellent competitively priced service that works both professionally and in such a friendly way that I would highly recommend them to everyone considering using their services.

John Castle Ilexanna Limited & Birch Castle Homes Limited
Jonathan Morrison

They are always there to answer queries and sort out issues

I had been with Mr Dunn for 20 years when upon his death Panthera took over the business. They now play a bigger part in the running of my business, they do all the stuff that has to be done but I don't like doing ie book keeping, VAT, wages, and returns. They are always there to answer queries and sort out issues and make sure all Tax deadlines are met. Their costs are fair, service is great and I have and would highly recommend them.

Jonathan Morrison Wallingford Builders
Pippa Scott

Professional, friendly and personal service.

Panthera Accounting have gone above and beyond the call of duty to guide and support our Company. They offer a professional, friendly and personal service that can take the stressful and sometimes frightening feelings out of running a business. They have guided us through the working of Xero and have offered “teaching sessions” on the day to day running of the accountancy package. Our only regret is that we didn’t join their team earlier.

Pippa Scott Scott's Commercial Services Limited
Sara Southey

Panthera puts the personal back in to accountancy!

Tory and her team have provided a friendly, approachable and helpful service from the start. They have delivered a quality service, above and beyond anything I could have expected. Panthera, with the help of the Xero package, have taken the stress, strain and confusion out of managing my company and personal accounts. I look forward to working with them for many years to come.

Sara Southey Bluestones Garden Design
Tracey Miller

Panthera are fantastic.

Panthera are fantastic. Always professional, going the extra mile for their clients and delivering superb service. I recommend them all the time to my clients.

Tracey Miller Bigger, Brighter, Bolder BBB

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Moving to Panthera is as easy as 1,2,3...

  1. We jump on a quick call to create the perfect service package for your business
  2. You e- sign your terms of engagement
  3. We get your authority to talk to HMRC on your behalf

And that’s it! From contacting your previous accountant, to updating Companies House with your new registered office address, let us handle all of the admin so that you can get on with running your business, safe in the knowledge that everything is going smoothly in the background.

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